Frequently Asked Questions
Everything you need to know about shopping with Lovisa
What is the return policy for jewelry items?
For hygiene reasons, we do not offer returns or exchanges on earrings or body jewelry unless the item is faulty. Other items can be returned within 30 days of purchase with a valid receipt.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What materials are your jewelry products made from?
Our products range from fashion jewelry to premium collections including Sterling Silver, Gold Filled, and surgical steel options for sensitive skin.
Do you offer international delivery?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes will be calculated at checkout based on your country.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) as well as Buy Now, Pay Later options like Afterpay and Klarna.