Returns & Exchanges
At Lovisa, we want you to be completely satisfied with your purchase. If you change your mind, you can return your items within 30 days, provided they meet our health and hygiene standards.
Check Eligibility
Ensure your items are unworn, in original packaging, and include all tags. For hygiene reasons, earrings and body jewelry cannot be returned unless faulty.
Gather Documentation
Locate your original order confirmation email or store receipt to verify your proof of purchase before initiating the return process.
Choose Return Method
You can return your items for free at any Lovisa store location or ship them back to our warehouse using a trackable mailing service.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or facilitate an immediate exchange in-store.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing